All bookings are made with Bravu Trips S.R.L, trading as TouristicRomania.com. By booking a trip with us means that you agree with the below terms and conditions and your booking will be accepted by us on this basis.
A booking is confirmed once we have received a deposit of 50% of the value of the booking. If the booking is made within 40 days of the departure, then the full amount is payable at the time of the booking.
TouristicRomania.com will send the client an invoice for the deposit.
Final payment: 25 days prior to the departure date,TouristicRomania.com will send the client an invoice for the amount that has yet to be paid for the travel products/services booked.
In case the full amount is not received up to 5 days prior to the agreed departure date TouristicRomania.com reserves the right to treat the booking as cancelled and not refund the deposit.
2. Payment methods
The two installments can be paid cash, via PayPal or straight to the designated bank account
3. Your details
In order for us to confirm the travel arrangements, the Client must provide all requested details with the balance of the trip price. The necessary details include, but are not limited to: full name as per passport, passport number, date of birth, nationality passport issue and expiry date contact address, email and phone number as well as pre-existing medical conditions that might affect your ability to complete your travel arrangements.
If the Clients decide to cancel the tour with a prior notice of at least 25 days, they will be refunded the deposit, minus the transfer fees and the costs that could not be recovered from third parties, for instance accommodation and other local services already booked. The Clients will not be reimbursed if they cancel the tour less than 25 days before its start.
TouristicRomania.com may cancel a trip at any time prior to departure if, due to terrorism, natural disasters, political instability or other unplanned events that make it not viable for Us to operate the planned tour. In this case, you can transfer the amount paid to an alternate departure date or alternatively receive a full refund, minus the fees already charged by third parties operator fees that cannot be recovered. We are not responsible for any expenses You may have done in regards to the booking including but not limited to visas, vaccinations, travel insurance or non-refundable flights.
NOTE: We are not responsible for any incidental expenses that you might incur due to the cancellation of the tour for the above mentioned reasons, such as visas, travel insurance or non-refundable flights
In the case of unforeseen events, except those mentioned above, that could determine TouristicRomania.com to cancel the tour before its start, the Clients will be fully reimbursed.
5. Customer’s responsibilities and rights.
The Client has the right to cancel any booking at any time of his choosing; however, the fees mentioned above, in section 4, will apply.
The Client is the only one responsible for the safe keeping of his identity documents.
The Client acknowledges that even though TouristicRomania.com made the proposed tours as safely as possible, there is still a degree of risk involved and it is the Clients’ responsibility to inform himself regarding all relevant travel information and the nature of their itinerary. (We are at your disposal with regards to all the necessary info you might need).
6. TouristicRomania.comobligations and rights.
TouristicRomania.com has to inform the client regarding any amendments that are mandatory to be made to a certain tour such as itinerary changes, fees that could not have been foreseen.
When amendments are made after the booking of a trip that have not been previously agreed by the Client or requested by him, the Customer has the choice of either accepting the changes made for that specific trip, accept an alternative tour either in the same period, if possible, or in a different time frame or ask for a refund with the mention that section 4 of this disclaimer will be applicable.
NOTE: We are not responsible for any incidental expenses that you might incur due to the amendment of the tour, such as visas, travel insurance or non-refundable flights.
7. Consent age:
Any Clients under the age of 18 years old MUST be accompanied by a legal guardian or an escort designated by the legal guardian. The escort MUST also be at least 18 years old. The legal guardian or designated escort will be responsible for the under aged traveler’s needs. If a legal guardian elects to designate an escort in their place, they will be required to complete and sign a relevant document, to delegate their authority.
8. Travel insurance
Travel insurance is mandatory for all our travelers and should be taken out at the time of booking. Your travel insurance must provide cover against personal accident, death, medical expenses and emergency repatriation with a recommended minimum coverage of US$200,000 for each of the categories of cover. We also strongly recommend it covers cancellation, curtailment, personal liability and loss of luggage and personal effects. You must provide proof of your travel insurance on the first day of your trip; you will not be able to join the trip without it.
NOTE: The travel insurance is not included in the price of our travel products and/or services.
9. Authority on tour
Our tour are run by a tour guide/leader that will be representing TouristicRomania.com. The decision of the group leader is final on all matters likely to affect the safety or well-being of any traveler or staff member participating in the trip. Failure in complying with a decision made by a group leader, or interferes with the well-being or mobility of the group, the group leader may direct you to leave the trip immediately, with no right of refund. We may also elect not to carry you on any future trips booked. You must at all times comply with the laws, customs, foreign exchange and drug regulations of all countries visited, and you also agree to travel in accordance with our responsible travel guidelines.
10. Limitation of liability
TouristicRomania.com is liable for the damage or loss of property due to the negligence in performance, failure to perform or improper performance of our staff unless the failure or the improper performance is due to or arises from factors attributable to the consumer or to any third party unconnected with the provision of the services contracted for, that are unforeseeable or unavoidable.
TouristicRomania.com will not be liable for any failure to perform or improper performance of the contract due to unusual and unforeseeable circumstances beyond our control , the consequences of which could not have been avoided even if all due care had been exercised; or an event which TouristicRomania.com, even with all due care, could not foresee and/or avoid.
In the case that we are liable for the damage or loss of property you will be fully reimbursed for the item/ items at the price of the complaint.
NOTE: TouristicRomania.com is not responsible or any injuries, illness or death that might occur during the tours, however, we will do everything in our power to aid in any way we can.
11. Optional activities
Optional activities not included in the trip price do not form part of the trip or this contract. You accept that any assistance given by your group leader or local representative in arranging optional activities does not render us liable for them in any way. The contract for the provision of that activity will be between you and activity provider.
12. Claims & Complaints
For any complaints about the trip, the Client has the option of going to the tour leader/guide at any time in order for him to attempt and rectify the arisen issue on the spot. If the result is not satisfactory, the Client has the option of sending a written complaint to our designated email address within 15 days after the completion of the tour.